Help Center

Frequently asked questions

Find answers to the most frequently asked questions about attending the upcoming Festival of Life and Death at Xcaret.

Admission to the Festival of Life and Death

For Peninsular Residents

General Admission - Available for residents of Quintana Roo, Yucatán, and Campeche who present a valid official photo ID. Includes access to the artistic activities of the Festival of Life and Death starting at 4:00 p.m. Does not include the Xcaret México Espectacular presentation or the Gala Concert.


Entrada regular

Regular admission - Available for visitors from the rest of Mexico or abroad. This ticket includes access to the Festival of Life and Death activities and the Xcaret México Espectacular presentation, according to the conditions of the ticket purchased.


General Festival Admission + Gala Concert

Includes admission to Xcaret Park starting at 4:00 p.m., artistic activities of the Festival of Life and Death, admission to the Gala Concert on October 31, and free parking.


Gala Concert

You can also purchase only your ticket to the Gala Concert with +Inesperado Tour, the show that brings together Pandora and Flans at Gran Tlachco. Access begins at 9:00 p.m. on the day of the event.

Have questions?

Our team is here to assist you

Contact our Guest Service Center, and we'll be happy to help with any questions about your visit to the Festival of Life and Death Traditions.

Official Transportation

ADO

ADO takes you to the 20th Festival of Life and Death at Xcaret

Purchase your bus tickets and travel comfortably and safely to the festival. Plan your trip in advance and enjoy the experience from the very beginning of your journey.

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Festival Partners

Brands that make the Festival of Life and Death possible.

hsbc
telcel
ahocacao
mundet
ado
mexrentacar
victoria
topochico
hsbc
telcel
ahocacao
mundet
ado
mexrentacar
victoria
topochico

Make payments with the main banks and cards issued in Mexico.

  • Visa
  • MasterCard
  • American Express
  • PayPal

Benefits

Savings, weather guarantee, etc.

Download our Xcaret Events app for free

and enjoy a unique experience on your visit

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Client Service / Sales

Monday to Friday from 7:00 AM to 10:00 PM / Saturday and Sunday from 7:00 AM to 10:00 PM. Local Time.

Festival

A celebration that awakens with the sun and transforms by candlelight.

From October 30 to November 2, Xcaret celebrates the 20th edition of the Festival of Life and Death.

Xcaret - México, Carretera Chetumal - Puerto Juárez km 282 Int. B Colonia Rancho Xcaret,Playa del Carmen,998-883-3143,Quintana Roo.México.CP 77580.

Phone number Cancún: 998-883-3143 · www.xcaret.com/en/ · Open from Monday to Friday from 7:00 AM to 10:00 PM | Saturday and Sunday from 7:00 AM to 10:00 PM.

©Copyright 2026 Experiencias Xcaret Parques, S.A.P.I. de C.V