Terms of Use

This Website is offered to you, THE CUSTOMER, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Website constitutes your agreement to all such terms, conditions, and notices.

If you reside in a country within the European Union, these terms are an agreement between you and NATURAMAYA VENTURA, S.L. Under this agreement, goods and/or services will be delivered by Grupo Xcaret as an agent of NATURAMAYA VENTURA, S.L. as agent of our subsidiary NATURAMA TOURS ADVENTURES, S.A.P.I. , or through EXPERIENCIAS XCARET PARQUES, S.A.P.I. DE C.V. , depending on the type of payment method used for the purchase of the goods and/or services.

If you reside in Mexico, then these terms are an agreement between you and EXPERIENCIAS XCARET WEB, S.A.P.I. DE C.V. and goods and/or services will be delivered by its affiliate company EXPERIENCIAS XCARET PARQUES, S.A.P.I. DE C.V. directly.

If you reside in any other country other than Mexico or the European Union, then these terms are an agreement between you and NATURAMA TOURS ADVENTURES, S.A.P.I. DE C.V. and goods and/or services will be delivered by its affiliate company EXPERIENCIAS XCARET PARQUES, S.A.P.I. DE C.V. directly.

At all times the guarantee of the services and / or products that you acquire, carry the quality guarantee of Grupo Xcaret.

This website is for personal use and is not intended for commercial use. The content and information on this website (including, without limits, the price and the availability of the services and products), like the infrastructure utilized to provide the mentioned content and information, is property of www.lacasadelaplaya.com or its affiliates and providers. In this way, it is conditioned that for using this website, you are in agreement to not utilize it or its content or information for any commercial use or non-personal (direct or indirect). While you may be able to create limited copies of its coupons of purchase (and related documents) for travel, product, or service that you acquire through this website, you accept to not modify, copy, distribute, transmit, utilize, recreate, reproduce, post, license or create acts derived from, transfer or sale or resale any information, software, products, or services acquired from this website. Also, whether or not for legal purposes, you oblige to abstain from:

(I) Access, monitor or copy any content or information of this website using any robot, spider, scraper or any other automated process, electronic, digital, remote, satellite or manual for any purpose without explicit written permission through an authorized legal representative of www.festivaldevidaymuerte.com

(II) Violate the restrictions in any sector of this website out of limits for robots, spiders, scrapers or circumnavigate any other security measures used to prevent or limit access to this website.

(III) Carry out any action that imposes, or intends to impose, according to the judgment of www.festivaldevidaymuerte.com a disproportionate or irrationally heavy burden on the infrastructure of www.festivaldevidaymuerte.com.com or the infrastructure of its affiliated sites.

México: 998-883-3143

USA-CAN: 1-855-326-0682

Argentina: 0-800-122-0384

Brasil: 0-800-892-3371

Chile: 800-835-016

Colombia: 01-800-952-0705

España: 900-965-224

Costa Rica: 800-052-1715

Panamá: 800-052-0524

Ecuador: 800-5-931-0227

Perú: 0-800-000-642

UK: 800-04-89-203

Email: atencionalvisitante@xcaret.com

Schedule: Monday to Friday from 7:00 a.m. at 12:00 p.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. EST.

It is a MANDATORY REQUIREMENT TO SHOW this coupon at the park’s TICKET BOOTHS or to your Grupo Xcaret TOUR OPERATOR* along with the following documents to provide the service. In case of not delivering the required documentation, THE SERVICE WILL NOT BE PROVIDED:

1. This coupon as a proof of purchase.

2. Official identification of the visitor and coupon holder (original only).

* Xichén Tours (Clásico, Deluxe, for Mexicans or any of its variants), Cobá / Tulum (Cobá - Xel-Há, Tulum - Xel-Há or any of its variants), as well as the Xenotes Tour, do not have ticket booths and the documents must be delivered to your tour operator at the selected pickup point.

Your purchase receipt is NOT TRANSFERABLE or REFUNDABLE.

As a preventive measure, before boarding the bus, ferry, catamaran, or entering a park, the temperature will be taken with remote digital equipment to all visitors, guests, members of México Destination Club, and coworkers. In case the temperature exceeds 100°F (38°C), or in case of symptoms such as cough, fever, sore throat, runny nose, or red eyes, the park staff reserves the right to allow boarding or entering the facilities.

• If you require an invoice, please go to https://www.xperienciasxcaret.mx/facturacion/ within 24 hours after the purchase is made; otherwise, no tax receipts will be issued after that date.

• In case of having purchased the transportation service, the unit may have the logo or brand of any of the parks/tours operated by Grupo Xcaret, such as Xcaret, Xel-Há, Xplor, Xenotes, or Xavage.

• This coupon gives you the right to enter through our preferential Grupo Xcaret ticket booth.

• Once you’ve submitted the requested documents, you should receive the bracelets or tickets, with which you can enjoy the park, ferry, catamaran, or tour.

• By presenting the bracelet on one of our parks or tours, you have access at no additional cost to the Cancun Scenic Tower, located at El Embarcadero in Blvd. Kukulcán Km 4.5, Hotel Zone, Cancun. Open from 9:00 a.m. to 9:00 p.m. EST. Ferry by Xcaret tickets enjoy this benefit as long as they cover the Tourist roundtrip rate.

in the case of purchasing reservations for Ferry by Xcaret, these are valid at any of the schedules published on the www.xailing.com website, they are valid for 6 (six) months from the date of reservation at the time of purchase. The coupons for Ferry by Xcaret are not refundable and not subject to changes of date due to the weather guarantee (Section IV), change of date of visit (Section VII), or cancellation policies (Section VI), all the cited sections present in this document. This coupon grants the right to the traveler's insurance, according to article 127 of the Mexican Law of General Ways of Communication and its Regulations. You can carry, presenting this coupon, up to 55 lbs (25 kg) of luggage. This coupon must be presented at all times and shown whenever requested. Service is subject to weather conditions or by the disposition of the port authorities. This coupon is valid for maritime passenger transportation. Access to the Scenic Tower of Cancun is available on the purchase of roundtrip tourist-rate tickets. You can travel in the vessels named: XCARET, XEL-HÁ, COZUMEL, HOLBOX, CONTOY and CANCÚN, all of Mexican flag.

in case of purchasing an Optional or Dream Activity for any of the parks, please show this coupon at the recreational activities desk inside the park. The activities that do not imply an additional cost at the entrance are not cancellable nor refundable. Take into account that there are restricted activities for people with ear problems, asthma, epilepsy, claustrophobia, hypertension, diabetes, heart conditions, minors who do not meet the minimum age required to perform any or all of the proposed activities, people who suffer from any pre-existing medical condition, as well as for pregnant or suspected pregnant women.

your coupon is valid for one year, from the date of purchase and guarantee against bad weather, which is valid exclusively 24 hours before your visit by calling our customer service center (numbers available at the end of this document). Date changes will not be allowed on the same day of your visit. This validity does not apply to promotions, which may vary according to the characteristics of each one. Please check the specific information of each promotion to confirm its application.

once your purchase is made, you can change the visit date within 365 calendar days after the purchase date. To do this, you must contact the telephones available at the end of this document; keep in mind that changes of date will not be allowed on the same day of your visit or 24 hours before, except in case of required to exercise the guarantee against bad weather mentioned in Section III, considering that it is required to establish contact at the numbers indicated in this document 24 hours in advance of the visit. Date changes with transportation are subject to the availability of transportation or product. Prices are subject to change without prior notice.

reservations canceled more than 2 (two) days before the arrival date are subject to a 10% charge for an administrative fee; from 2 (two) to 0 (zero) calendar days before the arrival date, or in case of non-arrival, they will be non-refundable. Any change in the date of visit may generate an adjustment in prices. Cancellations that apply under the established policies must be through the telephone numbers or email that appear at the end of this coupon. In case you DO NOT USE YOUR COUPON, OR DO NOT SHOW ON THE RESERVED DAY, it will be NON-REFUNDABLE.

once your purchase is made, you can change the visit date within 365 calendar days after the purchase date. To do this, you must contact the telephones available at the end of this document; keep in mind that changes of date will not be allowed on the same day of your visit or 24 hours before, except in case of required to exercise the guarantee against bad weather mentioned in Section III, considering that it is required to establish contact at the numbers indicated in this document 24 hours in advance of the visit. Date changes with transportation are subject to the availability of transportation or product. Prices are subject to change without prior notice.

for the XENOTES TOUR, only children from 6 (six) years old will be admitted. The entrance to the XPLOR, XPLOR FUEGO, XOXIMILCO, and XAVAGE park(s) will only be admitted children from 5 (five) years old.

To swim with dolphins is required a minimum height of 3.3 ft (1 m). Children under 8 (eight) years old must always be accompanied by an adult who has paid the total price of the activity (both must pay the TOTAL price of the activity).

Children from 5 (five) to 11 (eleven) years old pay 50% of the adult admission ticket by presenting official identification with a photograph to verify age (this discount does not apply in Optional Activities).

Children from 0 (zero) to 4 (four) years of age enter for free, presenting official photo identification to verify age.

Children taller than 4.5 ft (1.40 m) but under 12 years of age must present an official photo ID to corroborate their age. Children of 12 (twelve) years and older pay adult prices.

Xplor Bravest Race, Festival of Life and Death, and the Xperience Passport and packages are not cancellable or refundable. For the Xperience Passport, you have seven calendar days from your first visit to go to all the parks (one park per day). In the case of packages, you have 15 (fifteen) calendar days from your first visit to take the remaining tours (one tour per day). The tickets, activities, or tours included in your purchase are not exchangeable for other tickets, activities, or tours. Remember that when purchasing an Xperience Passport or package, you must visit one park per day and keep your bracelet for the rest of the visits.

defined as a product of photos at the parks or pictures by photographers (including recreational activities). The prices are integrated by the number of people (PAX) and the number of parks purchased. If you purchased the 'PHOTO PASS', it will apply only in the Xcaret, Xplor, Xplor Fuego, Xel-Há, Xoximilco, Xenses, Xavage parks and Catamaran by Xcaret, plus the Xenotes Tour. It does not apply for guests at Xcaret Hotels (Hotel Xcaret México and Hotel Xcaret Arte). The coupon is valid only on the day of the visit and is not cancellable or refundable. It does not include photos of activities with dolphins, Drone photo, Xunset photo, or archaeological sites. If the package includes a visit to the park and an archaeological zone, the photographs will only be at the park. The product is available to purchase at least 24 hours before visiting a park or tour. To make this coupon valid, it is necessary to present it upon arrival at the park in the photography area or at the time of taking the tour transportation.

· For the COUPLES PHOTO PACKAGE product: the photo package includes all the reservations marked in this coupon, considering between 1 (one) and up to a maximum of 2 (two) people.

· For the ONE PARK PHOTO PACKAGE, TWO PARKS PHOTO PACKAGE, THREE PARKS PHOTO PACKAGE, FOUR PARKS PHOTO PACKAGE products: the photo package includes all the reservations marked in this coupon, considering 3 (three) and up to a maximum of 10 (ten) people.

· For the ONE PARK PHOTO DIGITAL PACKAGE, TWO PARKS PHOTO DIGITAL PACKAGE, THREE PARKS PHOTO DIGITAL PACKAGE, FOUR PARKS PHOTO DIGITAL PACKAGE, FIVE PARKS PHOTO DIGITAL PACKAGE products: the photo package includes the reservations you selected for the parks or tours in the purchase, considering the number of passengers and the number of parks contained in their selection.

applies to purchases made with the code PROMOMEX. Applies only to purchases made in Mexican Pesos (MXN currency). Validity of purchase from January 1st, 2022 to December 31st, 2022. Validity of visit up to one year after the date of purchase. In Xcaret Park, it applies only for tickets without transportation. For the rest of the parks and tours by Grupo Xcaret, it applies to tickets with and without transportation. It does not apply in combinations of 2 (two) or more parks, Xichén Tours for Mexicans, Ferry by Xcaret, Catamarán by Xcaret, Optional Activities, shops, food, beverages, photography, swimming with dolphins, and products that include Dolphin Ride.

Announced discount of up to 19% and 23.5% exclusively applies when buying online or via Contact Center in combination with pre-purchase of 7 (seven) and 21 (twenty-one) calendar days in advance of the visit date in participating products and for purchases made in interest-free monthly payments. At Xcaret Park, a 10% discount applies and it cannot be combined with other discounts or pre-purchases. It does not apply in combination with other promotions or promotional codes, nor for prices for locals, INAPAM (seniors), or Quintana Roo citizens. To make their purchase effective, each visitor must present their official identification of Mexican nationality (INE or passport) at the ticket booths or with the tour guide when visiting their park or taking their tour. Children are required to present identification that corroborates their nationality at the ticket booths or with their tour operator. In case of not proving Mexican nationality, the visitor must cover the corresponding difference on the price without discount or reschedule their visit, depending on the capacity of the corresponding park or tour.

About Total Iké assistance: to consult the benefits of the coverage, inquiries or assistance in case of emergency, please visit the website www.asistenciaiketotal.com, or call the numbers 58 09 41 55 from Mexico City, or 800 000 4155 from within Mexico.

Thank you for shopping with Grupo Xcaret!

For any questions or clarifications about your admission to the Park you have chosen or to confirm your transportation service, please contact the following telephone numbers: Mexico (toll-free) 998-883-3143 o 984-206-0038, United States of America and Canada (toll free) 1855-3260-682, UK (toll free) 800-04-89-203, Brazil (toll-free) 0800 892 3371, Argentina (toll-free) 0800-122-0384, Colombia (toll-free) 800-952-0705, Spain (toll-free) 900-965-224, Chile (toll-free) 0-800-835-016, Costa Rica (toll-free) 800-052-1715, Panama (toll-free) 800-052-0524, Ecuador (toll-free) 800-5-931-0227, Peru (toll-free) 0800-000-642; or send an email to servicioalcliente@xcaret.com from Monday to Friday from 8:30 a.m. to 12:00 a.m.; Saturday and Sunday from 7:00 a.m. to 10:00 p.m. EST.

For any questions or clarifications about your admission to the Park you have chosen or to confirm your transportation service, please contact the following telephone numbers: Mexico (toll-free) 01 800 292 2738, United States of America (toll free) 1855 3260 682, UK (toll free) 800-04-89-203, Brazil (toll free) 0800 892 3371, Argentina (toll free) 0800 122 0384, Colombia (toll free) 01800 952 0705, Spain (toll free) 900 965 224, Chile (toll free) 0-800-835-016, Costa Rica (toll free) 800 052 1715, Panama (toll free) 800 052 0524, Ecuador (toll free) 800 931 0227, Peru (toll free) 800 000 642, from Cancun 998 883 3143, from Playa del Carmen 984 206 0038; or send an email to servicioalcliente@xcaret.com from Monday to Friday from 8:30 am to 12:00 am; Saturdays and Sundays from 7:00 am to 10:00 pm. EST.